1. Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, phone number, email address, and postal address.
- Health Information: Details about your dental and medical history, treatments, and health conditions, as necessary for providing our services.
- Payment Details: Credit card details or other payment information.
- Website Usage Information: Data collected via cookies or similar tracking technologies when you use our website.
- Other Details: Information you provide through forms, surveys, or communications with our clinic.
2. How We Use Your Information
We use your personal information to:
- Provide dental care and related services.
- Manage appointments and communicate with you.
- Process payments and insurance claims.
- Comply with legal and regulatory obligations.
- Improve our services, website, and patient experience.
- Send you reminders, updates, and promotional communications (with your consent).
3. How We Collect Your Information
We collect personal information in various ways, including:
- Directly from you when you complete forms, book appointments, or communicate with us.
- Through our website when you submit enquiries or use online forms.
- From third parties, such as other healthcare providers or insurers, with your consent.
- Automatically via cookies and analytics tools when you browse our website.
4. Disclosure of Your Information
We will only share your personal information as necessary and with your consent, including:
- To healthcare professionals involved in your care.
- To insurers for processing claims.
- To third-party service providers (e.g., payment processors, IT services) who support our operations.
- When required by law, such as for compliance with court orders or legal obligations.
We do not sell or rent your personal information to third parties.
5. Data Security
We are committed to protecting your personal information. We implement appropriate technical, administrative, and physical safeguards to ensure your data is secure. However, no system is completely secure, and we cannot guarantee absolute security of your data.
6. Access and Correction
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information if it is inaccurate, incomplete, or outdated.
To make such requests, please contact us using the details below.
7. Cookies and Website Analytics
Our website uses cookies and analytics tools to improve user experience and monitor website performance. These tools may collect data such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
You can manage or disable cookies through your browser settings. However, this may affect your ability to use certain features on our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Ultra Dental
Shop 1, 367 Rocky Point Road
Sans Souci NSW 2219
Phone: (02) 9068 1980
Email: reception@ultradental.com.au
